LUCA'S CAKES

BESPOKE WEDDING AND CELEBRATION CAKES FOR ANY OCCASION

HELP AND ADVICE



CELEBRATION CAKES TERMS AND CONDITIONS

Thank you for placing an order with Luca's Cakes , by doing so you also agree to my Terms and Conditions. 

No booking is confirmed until the deposit / holding deposit is paid.


CAKE DEPOSIT

 - 50% of your Total Order Amount and this need to be paid when placing the order

 - when this is paid your booking will be confirmed


PAYMENTS

 - the preferred method of payment is bank transfer but I also accept cash and cheques 


FINAL PAYMENT 

 - is due in cash upon collection or delivery of the cake  


DELIVERY AND SET UP 

 - delivery is free of charge within 5 miles of my premises in Colchester 

  - a delivery charge will apply outside the free delivery area ( £1 /mile return trip ) 

 - if you collect the cake from my premises , Luca's Cakes accepts no responsibility or liability after the cake has left my  premises 

 - if I deliver your cake to the venue , Luca's Cakes is responsible for the delivery and set up of your cake . 

 - once the cake has been delivered to your venue and a venue representative has signed for it Luca's Cakes takes no responsibility for your cake and therefore can not accept any liability for what happens to the cake after this point 


CANCELLATIONS

 - all payments made are non refundable , so in the unfortunate case you need to cancel your order I will be unable to refund you any payments you have already made  

 - in case of Force Major* Luca's Cakes will be excused from carrying out the order until a normal situation has returned and  Luca's Cakes reserves the right to not refund any  payments already made


* "Force Major" means  - act of God, war of the Queen's enemies, act of Parliament or other Government Action, strike action, postal delay, extreme weather conditions, disaster conditions, vehicle accident , severe health issues or hospitalisation of Luca's Cakes owner or immediate family or any other reason beyond Luca's Cakes control





WEDDING CAKES TERMS AND CONDITIONS

Thank you for placing an order with Luca's Cakes , by doing so you also agree to my Terms and Conditions. 

No booking is confirmed until the deposit / holding deposit is paid.


HOLDING DEPOSIT 

 - £50 fee that can be paid to secure your booking before a consultation meeting

 - this will be deducted from the 50% Wedding Cake Deposit due when a Total Order Amount has been agreed

  - when this is paid you will be issued with a receipt and your booking will be confirmed 


WEDDING CAKE DEPOSIT

 - 50% of your Total Order Amount

 - when this is paid you will be issued with a receipt and your booking will be confirmed


PAYMENTS

 - the preferred method of payment is bank transfer but I also accept cash and cheques 

 - an invoice will be issued when you place your order and this needs to be paid within 7 days

 - all bank details can be found on the invoice


ORDER FORM 

  - this will be emailed to you once the deposit payment had been made 

  - I use the details on the Order Form to produce your cake so please read it carefully and if you have any questions feel free to contact me 


FINAL PAYMENT 

 - is due 1 month before your wedding day 

 - an invoice will be issued  approximately 6-8 weeks prior to your wedding day

 

ALTERATIONS TO YOUR ORDER 

 - can be made up to 1 month before your wedding day

 - no alterations or changes can be made after that point


DELIVERY AND SET UP 

 - delivery and set up are included in your wedding cake quote if your venue is within 30 miles of my premises in Colchester 

  - a delivery charge will apply outside the free delivery area ( £1 /mile return trip ) 

 - if you collect the cake from my premises , Luca's Cakes accepts no responsibility or liability after the cake has left my  premises 

 - if I deliver your cake to the venue , Luca's Cakes is responsible for the delivery and set up of your cake . 

 - once the cake has been delivered to your venue and a venue representative has signed for it Luca's Cakes takes no responsibility for your cake and therefore can not accept any liability for what happens to the cake after this point 


CANCELLATIONS

 - all payments made are nonrefundable , so in the unfortunate case your wedding is cancelled I will be unable to refund you any payments you have already made  

 - in case of Force Major* Luca's Cakes will be excused from carrying out the order until a normal situation has returned and  Luca's Cakes reserves the right to not refund any  payments already made


* "Force Major" means  - act of God, war of the Queen's enemies, act of Parliament or other Government Action, strike action, postal delay, extreme weather conditions, disaster conditions, vehicle accident , severe health issues or hospitalisation of Luca's Cakes owner or immediate family or any other reason beyond Luca's Cakes control.





WEDDING CAKE STAND AND CAKE KNIFE HIRE TERMS AND CONDITIONS


All cake stand and cake knife hire from Luca's Cakes is subject to a £25 Hire Fee, a £65 Security Deposit and to both -Luca's Cakes and the client -filling in the hire agreement and signing to agree to the terms and conditions .


SECURITY DEPOSIT 

 -  £65 security deposit will be required and this will be refunded you you when the cake stand and knife are returned to our premises in line to the cake stand returns policy 


RETURNS POLICY 

 - all stands and knives need to be returned within 2 days of your wedding date by yourself or a representative to my premises in 10 Ariel Close ,    Colchester ,CO4 3SJ  

 - a Due Back Date will be given to you on your Stand Hire Agreement 

 - please contact me in advance to arrange a suitable time for the return of the stand

 - all stands and knives need to be returned undamaged and in their initial condition 

 - all stands and knives need to be returned in the boxes/packaging they were delivered to your venue in 

 - if the returns policy is not followed Penalty Charges will be applied and deducted from your £65 Security Deposit 

 - collection of the cake stand and knife from your venue can be arranged for an additional £30 fee

 

PENALTY CHARGES 

 - these will be incurred if the Returns Policy is not followed

 - you will incur charges up to a maximum of £65

 - the Penalty Charges are not negotiable and they will be deducted from you £65 Security Deposit 


The Penalty Charges are as follows : 

- late return of stand and knife within 24h of the Due Back Date - £10

- late return of stand and knife later than 24h of the Due Back Date - £65

- loss of box/packaging of one or both items - £20

- loss of one or both items - £65

- damage to one or both items  - £65

- un-arranged  collection by Luca's Cakes from your venue - £45

*by "item or both items" we mean cake stand or cake knife or both cake stand and cake knife




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