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FREQUENTLY ASKED QUESTIONS

HOW DO I ORDER A CAKE FROM YOU ?

For wedding cakes we recommend that we have a  DESIGN CONSULTATION and this way we can discuss all the important details. You can then place an order or take away a quote. The quote is valid for a month and during this time you can let us know by email if you want to proceed with placing an order.

For celebration cakes you can place an order by email or by phone.

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HOW FAR IN ADVANCE DO I NEED TO ORDER ? 

To ensure we give every cake our full love and attention we have a limited number of orders we take on each week. With that in mind we recommend that for wedding cakes you book your date with us as soon as possible, preferably at least 6-8 months in advance. Depending on our schedule, we will always try to accommodate bookings with shorter notice.

For celebration cakes, contact us to check availability as soon as possible. We will be happy to discuss your cake via email or phone.

WHAT SIZE CAKE DO I NEED ?

ROUND CAKES

PORTION SIZE 1'' X 1.5'' X 4.5''

4'' - 8 SERVINGS

6'' - 16 SERVINGS

8'' - 30 SERVINGS

10'' - 48 SERVINGS

12'' - 72 SERVINGS

14'' - 100 SERVINGS

SQUARE CAKES

PORTION SIZE 1'' X 1.5'' X 4.5''

4'' - 10 SERVINGS

6'' - 24 SERVINGS

8'' - 40 SERVINGS

10'' - 66 SERVINGS

12'' - 96 SERVINGS

HOW MUCH WILL MY CAKE COST ?

Prices will very much depend on the size of the cake, the style, flavour and final design.

For wedding cakes prices start from £340 for a three tier cake and £550 for a four tier cake .

Our celebration cakes prices start from £65 .

For more information and starting from prices please visit our PRICING page .

CAN I MAKE ANY CHANGES TO MY ORDER AFTER I BOOK ?

We are happy to make any amendments up to 6 weeks prior to the event date.

However please be aware that this may affect your due balance  depending on the type of adjustments required.

DO I NEED TO PAY A DEPOSIT ?

For our wedding cakes we ask for a £100 deposit when booking . You will be given an invoice when placing your order and this needs to be paid within a week to secure your booking.

For celebration cakes we ask for a £25 deposit at time of booking and the remainder is due in cash upon collection of the cake .

We take payments in cash or bank transfer payments. Unfortunately we can't take card payments or PayPal 

DO YOU HIRE OUT CAKE STANDS ?

Here at Luca's Cakes we have a wide selection of cake stands for hire and they can be a perfect way to finish and display your cake. Please get in touch to enquire about the stand styles and colours we have.

Cake stands can be hired at £30 per stand plus a £100 security deposit per stand , which will be refunded once the stand is returned to us undamaged within 2 days of your wedding.

DO YOU DELIVER OR DO WE COLLECT THE CAKE ?

Due to the delicate nature of the sugar craft on our wedding cakes, we like to personally deliver and set up your cake at your venue. We will liaise directly with your wedding coordinator at your venue to arrange this so it’s one less thing for you to think about! The set up is free of charge and the delivery is charged at 50p per return mile from our studio in Colchester . Some cakes may be suitable for collection which can be discussed at the point of ordering.

Celebration cakes will be available for collection at our studio in TURNER ROAD, Colchester, Essex. Delivery can be arranged for a delivery charge of 50p per return mile .

WHAT ARE YOUR FLAVOURS AND DO YOU CATER FOR ALLERGIES ?

We offer 16 amazing flavours and for more information please visit our MENU page.

We can not guarantee allergen free for any of our products.

In our kitchen, we use  milk, wheat/gluten, soya, eggs, nuts and other allergens therefore our products may contain traces of different allergens.

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We are able to make reduced gluten cakes for customers with a gluten intolerance but not a gluten allergy

as our kitchen IS NOT A CERTIFIED ALLERGEN FREE WORK SPACE..

IS YOUR BUSINESS REGISTERED AND DO YOU HAVE INSURANCE ?

Our business is fully registered with Colchester Borough Council and The Environmental Health Agency. We are very proud to have been awarded 5 STAR HYGINE RATING on our last inspection.

We hold full Public and Liability Insurance.

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