LUCA'S CAKES

AWARD WINNING BESPOKE CAKE DESIGN



              FREQUENTLY ASKED QUESTIONS




HOW DO I ORDER A CAKE FROM YOU ?


For wedding cakes we recommend that we meet up for a COMPLIMENTARY DESIGN CONSULTATION and this way we can discuss all the important details.You can then place an order at the consultation to take away a written quote. The quote is valid for a month and during this time you can let us know by email if you want to procede with placing an order.


For celebration cakes you can place an order by email or by phone.

HOW FAR IN ADVANCE DO I NEED TO ORDER ? 


To ensure we give every cake our full love and attention we have a limited number of orders we take on each week. With that in mind we recommend that for wedding cakes you book your date with us as soon as possible, preferably at least 6-8 months in advance. Depending on our schedule, we will always try to accommodate bookings with shorter notice.

If you have booked your wedding date but are unsure as to the design of your cake you can ‘save the date’ with us for a non refundable holding deposit of £50 .  We can then confirm your design details at a later date.


For celebration cakes, contact us to check availability as soon as possible. We will be happy to discuss your cake via email or phone.


WHAT SIZE CAKE DO I NEED ?


ROUND CAKES 

PORTION SIZE 1'' X 1.5'' X 4.5''

4'' - 8 SERVINGS

6'' - 16 SERVINGS

8'' - 30 SERVINGS

10'' - 48 SERVINGS

12'' - 72 SERVINGS

14'' - 100 SERVINGS

SQUARE CAKES 

PORTION SIZE 1'' X 1.5'' X 4.5''

4'' - 10 SERVINGS

6'' - 24 SERVINGS

8'' - 40 SERVINGS

10'' - 66 SERVINGS

12'' - 96 SERVINGS



HOW MUCH WILL MY CAKE COST ?


Prices will very much depend on the size of the cake, the style, flavour and final design. 

For wedding cakes prices start from £400 for a three tier cake and £440 for a four tier cake .


Our celebration cakes prices start from £65 .


For more information and starting from prices please visit our PRICING page .





CAN I MAKE ANY CHANGES TO MY ORDER AFTER I BOOK ?


We are happy to make any amendments up to 6 weeks prior to the event date, however please be aware that this may affect your order balance due depending on the type of adjustments required.




DO I NEED TO PAY A DEPOSIT ?


For our wedding cakes we require  50% of the total order amount as deposit when booking . You will be given an invoice when placing your order and this needs to be paid within a week to secure your booking. If you have booked your wedding date but are unsure as to the cake design you can secure the date with us for a non refundable holding deposit of £50 .


For celebration cakes we ask for a 50% deposit at time of booking and the remainder is due in cash upon collection of the cake .


We prefer bank transfer payments but we also accept cash and cheque . Unfortunately we can't take card payments or PayPal 


DO YOU PROVIDE CAKE STANDS ?


Here at Luca's Cakes we have a wide selection of cake stands and they can be a perfect way to finish and display your cake. Please get in touch to enquire about the stand styles and colours we have.

Cake stands can be hired at £25 per stand plus a £100 security deposit per stand , which will be refunded once the stand is returned to us undamaged within 2 days of your wedding.





DO YOU DELIVER OR DO WE COLLECT THE CAKE ?


Due to the delicate nature of the sugar craft on our wedding cakes, we like to personally deliver and set up your cake at your venue. We will liaise directly with your wedding coordinator at your venue to arrange this so it’s one less thing for you to think about! The delivery and set up is free of charge within 30 miles of our premises and after. If your venue is further away a delivery charge of  £1 per mile, return trip, will be applied. Some cakes may be suitable for collection which can be discussed at the point of ordering.


Celebration cakes will be available for collection at our studio in Ariel Close, Colchester, Essex. Delivery can be arranged for a delivery charge.



WHAT ARE YOUR FLAVOURS AND DO YOU CATER FOR ALLERGIES ?


We offer 16 amazing flavours and for more information please visit our FLAVOURS page.

All of our regular cakes contain gluten, eggs and may contain traces of nuts. 

We are able to make gluten free cakes for customers with a gluten intolerance but not a gluten allergy as our kitchen is not a certified allergy free work space. 

We also do not cater for eggless, dairy free or vegan diets.


IS YOUR BUSINESS REGISTERED AND DO YOU HAVE INSURANCE ?


Our business is fully registered with Colchester Borough Council and The Environmental Health Agency. we are very proud to have been awarded 5 STAR HYGINE RATING on our last inspection.

We hold full Public and Liability Insurance.


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